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Contact us

Contact us

Visit us

Our offices are open between 8am and 4:30pm Monday to Friday.

Maffra Office

88 Johnson St, Maffra VIC 3860

Werribee Office

1 Tower Rd, Werribee VIC 3030

Warrnambool Office

32 Fairy St, Warrnambool VIC 3280

Call us

You can call us on 1300 139 510 during business hours.

For people who are deaf or have a hearing or speech impairment please contact us through the National Relay Service:

  • TTY/voice users 133 677
  • Speak and listen users 1300 555 727

Feedback and enquiries

You can chat to a customer service operator during business hours using our Chat with us service, email us at or fill in the form below.

Emergency (after hours) contact information

To contact Southern Rural Water in an emergency please call 1300 139 510.  If you are calling after hours, please follow the prompts to connect with the appropriate duty officer for your area.

Duty officers can also be contacted directly on the numbers below:

  • For South East Victoria call 0412 860 250
  • For South West Victoria call 0417 589 183

These numbers can be accessed 24 hours a day, seven days a week.

Social media

You can also connect with us via social media.  We monitor our social media accounts during business hours Monday to Friday

Common questions and answers

Some of our most commonly asked questions are answered on our FAQs page.

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